Refund Policy

Clear refund terms for plans, licenses, and add-ons.

This page explains how refunds work for subscriptions, one-time licenses, update add-ons, and billing issues.

Simple rules
No hidden conditions
Small business focused
Subscriptions

Essential, Growth, and Marketplace plans

1. Subscription billing

Subscriptions can be canceled at any time. Access remains active until the end of the billing period.

2. Prorated refunds

Prorated refunds are not offered for partial months except in billing errors or where required by law.

Add-ons

Cloud Sync and similar add-ons

3. Monthly add-ons

Add-ons follow the same rules as subscriptions and remain active through the billing period.

4. Add-on terms
  • Cancel anytime
  • Access continues through billing
  • No prorated refunds
One-time purchase

Local License

5. Refund window

Licenses may be refunded within 14 days if eligibility conditions are met.

6. Eligibility conditions
  • Not activated
  • Activated within 14 days
  • Passes fraud checks
Approved refunds revoke the license key.
Billing

Errors and corrections

7. Duplicate charges

Contact support if you were charged more than once.

8. Incorrect plan

Include details if the wrong product was selected.

9. Other issues

Reviewed case by case based on account activity.

Request

How to request a refund

10. Include these details
  • Email used at checkout
  • Purchase date
  • Product or plan
  • Reason for request
11. Response time

Typical response time is 1–2 business days.

Need help with a charge or refund?
Contact support and include your purchase details so your request can be reviewed quickly.
Contact Support Back to Pricing
Payment processor fees may not always be recoverable. Refunds may exclude non-refundable processing fees where applicable.